BESPOKE HEALING RETREATS BOOKING AGREEMENTS
Your Booking is subject to these Booking Agreements, which we kindly request that you carefully read, as they will govern the contractual relationship between you and us, if you decide to Book a Retreat with us. If you are in any doubt about anything in these Booking Agreements, please do not hesitate to contact us at your earliest convenience and we will do all we can to assist you.
Please note that Bespoke Healing Retreats is a trading name under the legally registered company Sacred Venturing Ltd (Company Number: 15346097). Therefore, your contract will be with Sacred Venturing Ltd.
INTERPRETATIONS & DEFINITIONS
In these Booking Agreements, unless otherwise specified, all expressions that are capitalised shall have the defined meanings below:
Please not that any wording in theses Booking Agreements is generalised, and any reference to any gender includes other genders, and any use of the singular, shall include the plural and vice versa. The headings are for convenience only and shall not affect their interpretation.
YOUR BOOKING
Following your enquiry with us, we will provide you with a range of meeting times for a complementary thirty-minute video/phone consultation with Lasare, to understand your Retreat needs in detail. During the call, potential dates, number of nights, therapy sessions and any potential sacred site excursions will be discussed. If you would like to proceed, then we will then check availability, and within 24 hours confirm readiness to progress, by confirming this in an e-mail to you. We will also attach a Health and Wellbeing Form, for you to complete, collecting more background information, to ensure that a Retreat with us is right for you at this time.
If this is the case, we will then raise a Booking Acceptance Form detailing the Commencement Date, duration, outline itinerary and meal plan, proposed treatments, Accomodation, Fees, any potential post-Retreat integration activities requirements for your Retreat, which we will e-mail to you for your consideration. If acceptable, we request that you digitally sign the Booking Acceptance Form. Unless otherwise specified by us in the Booking Acceptance Form, a non-refundable Deposit will be payable by you on receipt of our invoice to secure your Booking Acceptance.
The remaining balance of the Fees will need be paid by you to us, no later than twenty-one calendar days prior to the Commencement Date of your Retreat. If Booking Acceptance is within twenty-one calendar days of the Commencement Date, the total Fees detailed in the Booking Acceptance Form shall be payable by you in full on receipt by you of our invoice. Please note that SVL reserves the right to decline any Booking at our sole discretion.
Ten calendar days prior to the Commencement Date, we will agree a welcome call, to discuss your specific meal arrangements and itinerary of treatments and excursion (if any).
Please note that under certain unforeseen conditions by agreement with you, either before or during your Retreat, we may need to change the itinerary and proposed treatments, to best suit the optimum outcome of your Retreat.
FITNESS FOR RETREAT
By securing your Booking Acceptance of your Retreat, you herby confirm that there is no reason that you know of, whether medical or otherwise, why you should not undertake a course healings/treatment with us on your Retreat. If you are aware of any medical conditions, or you have accessibility needs or any other special requirements, you must advise us of these prior to Booking in the Health and Wellbeing Form, or in any event as soon as possible, so that we can discuss these with you and do our best to accommodate you. You are responsible for your own personal medical needs, clothing & footwear for the duration of the Retreat, unless otherwise agreed in writing with SVL.
If SVL reasonably believe that before or during the Retreat, that your health or safety is at risk or if you have failed to disclose to SVL in writing any illness, injury or any previous or current medical or health condition, or any reason that could potentially impact your ability to participate in the Retreat, this may result in SVL’s refusal to allow you to continue participate in all or part of the Retreat. In such a situation, your Contract with us may be terminated by SVL at our sole discretion, without refund or compensation. However, please be assured that we will work with you to resolve any such issues, so that you can complete your Retreat.
TRAVEL
Except as specified in the signed Booking Acceptance Form, you are responsible for making and paying for all transport or any other travel arrangements to and from the Retreat Accommodation. Any travel and transport recommendations made to you will be provided in good faith by us, and we take no responsibility for these arrangements, which are entirely at your own risk and cost. We can provide you with local taxi and/or Uber details upon request.
ACCOMMODATION
Your Accommodation will be included in the Retreat as detailed in the Contract. We reserve the right to make reasonable changes to your Accommodation by notice to you at any time. If we need to change your Accommodation including its location, then we will always use our best endeavours to replace it with similar or superior Accommodation. No refund, compensation or credit will be payable to you by us in the event of any such reasonable Accommodation changes.
BOOKING PAYMENT
Payment of Fees shall be made by bank transfer (BACCS, Billing and Customer Care Systems) to the bank details specified in the Booking Acceptance Form. Payment is kindly requested in Great British Pounds. If payment is received in any other currency, then an additional sum may be required from you to cover any bank charges that we incur, and any exchange rate shortfall experienced by us. Payment by credit or debit card may also be is also available by special arrangement. Stage payments may also be possible under certain specific circumstances, so please do not hesitate to request details from us.
If the balance of the Fees is not paid by 21 calendar days prior to the Commencement Date of your Retreat, we will contact you via e-mail reminding you of this position. If we don’t hear from you within 2 calendar days, we reserve the right to consider that you have chosen to cancel your Retreat. In this case, we will notify you of this in writing and any Fees already paid by you to us, will be held on account against any future Booking by you, in accordance with the ‘Guest Cancellation and Postponement’ clause below. We reserve the right to deduct from these amounts a charge to cover all actual costs incurred by us up to the time of the deemed cancellation under this paragraph. The amount of this charge will be notified to you in writing.
GUEST CANCELLATION & POSTPONEMENT
If you are unable to attend and need to postpone your Retreat or wish to cancel a Retreat due to a proven emergency or COVID-19 infection (for which we may ask you for proof including a written PCR result in the case of COVID-19 or a medical certificate), please advise us in writing immediately via e-mail. Any Fees already paid by you (excluding the Deposit) will be retained on account and used against a future Booking by you, for another of our Retreats (the ‘Credit’). No refunds will be given.
We reserve the right to deduct a reasonable charge to cover any costs incurred by us up to date of cancellation from the Credit, the amount of which will be notified to you in writing. Any such Credit held on your account should be used by you for another of our Retreats, within a 12-month period from the date of issue of the Credit by us. After this period has expired, it will be at our sole discretion as to when or if the credit may be used by you or not. Credits are not transferable to another person without prior written consent.
If you arrive late to the Retreat or choose for any reason to leave the Retreat early, you will not be able to claim a refund or any partial or full Credit for time lost at the Retreat. Notwithstanding this, each individual situation will be assessed and a Credit (less a reasonable administrative charge to cover costs) will be considered on a case-by-case basis depending upon the underlying circumstances and facts that apply to you.
SVL CANCELLATION
In the event of Force Majeure which causes a Booking to be cancelled or postponed by us, or is frustrated by such events, which affects both you and us, any Payment made by you (excluding the Deposit) will be held on account by us until it can be used by you for a Retreat held on other mutually convenient dates. Alternatively, should you request a refund from us, we reserve the right to deduct from any refund any reasonable actual costs incurred by us on your behalf, including an administrative charge. We shall inform you of any such costs in writing.
In the unlikely event of a Booking having to be cancelled by us for any other reason, we will firstly offer you alternative dates. Should none of these dates be acceptable to you, and should you decide to request a refund from us, we reserve the right to deduct from any refund any reasonable actual costs incurred by us on your behalf including an administrative fee. We shall inform you of any such costs in writing.
Should a credit be agreed under these Booking Agreements for any reason, this will be issued as a credit which will be valid against future Bookings made with us within a 12-month period from the date of issue of the credit by us.
SVL LIMITATION OF LIABILITY
In the absence of SVL’s proven negligence, we will not be liable to you for any loss suffered by you in relation to your Booking. In any event, our total liability to you under the Contract shall not exceed the Fees you have already paid us in relation to the Booking of the Retreat. Nothing in the Contract limits our liability to you for anything which cannot legally be limited. Neither SVL nor any of its practitioners will be liable for any loss or damage to any personal property or vehicle belonging to the Guest during the Retreat.
DISPUTES
Nothing in these Booking Agreements excludes any of your statutory rights as a consumer in accordance with the laws of England and Wales, to which these terms and conditions are subject. We will do our utmost to try and resolve any disputes between us amicably. Notwithstanding that, in the event of a dispute that cannot be solved amicably between us, you and we agree to enter mediation in good faith to settle the dispute and that we will do so in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure.
INSURANCE
We strongly advise that you take out insurance on Booking Acceptance. Amongst other items, your insurance should provide you with appropriate cover for any loss or damage, travel issues (including Covid), cancellations by us or you, or for any other circumstances which prevent you from attending your Retreat.
COMPLAINTS
If there is a problem during the Retreat, please report it in the first instance to Lasare Maloney, so that all reasonable efforts may be made to resolve the problem promptly and effectively. Any reasonable failures to provide the services detailed in the signed Booking Acceptance Form, will result in a Credit being issued to you in the form of post-Retreat activities.
PERSONAL DATA
Any personal data that you submit will be retained by SVL for the duration of your Retreat or any issued Credit. Any financial data you submit will not be stored or recorded. All personal data is stored securely in accordance with the principles of the Data Protection Act 2018, which is the UK's implementation of the General Data Protection Regulation (GDPR).